Terms and Conditions of Sale & Website Usage (ECTA, CPA & GMC Compliant)

Effective Date: 17 August 2026

Applicable Laws: ECTA Section 43, CPA Act 68 of 2008, POPIA

Website URL: https://petfood-city.co.za/

Merchant Approval: Google Merchant Center Compliant

 

1. Statutory Disclosures (ECTA Section 43 Requirement)

In compliance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the statutory details of the supplier operating this website are disclosed below:

Full Legal Business Name: Pet Food City

Registration Number: 2015/044048/07

Physical Address for Legal Service: 512 Taljaard St, Daspoort, Pretoria, 0019

Contact Email Address: info@petfood-city.co.za / support@petfood-city.co.za

Telephone / WhatsApp: 071 887 0867

Official Website Address: https://petfood-city.co.za/

Main Business Activity: Retailing of premium pet foods, veterinary diets, treats, and pet care accessories across South Africa.

2. Application of Terms & Legal Agreement

These Terms and Conditions (“Terms”) govern your access to and use of https://petfood-city.co.za/ (“the Website”) and all online purchases made from Pet Food City. By placing an order, browsing the website, or registering an account, you confirm that you have read, understood, and agreed to be legally bound by these Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy.

3. Product Availability & Catalog Stock

All products displayed on our website are subject to stock availability. While our online store synchronizes stock levels regularly with our inventory database, inventory fluctuations may occasionally result in a item showing as available when it is out of stock. In the event that a product you ordered is unavailable:

Stock Shortage Notification:We will notify you via email or WhatsApp as soon as reasonably possible.

Resolution Options:You will be offered the choice of a full refund via the original payment method, store credit, or an equivalent replacement product.

4. Pricing, VAT & Total Expense Disclosures

In compliance with ECTA and Google Merchant Center rules, we guarantee transparent full-expense pricing disclosures:

VAT Inclusion:All prices quoted on the website are in South African Rand (ZAR) and include Value Added Tax (VAT) at the statutory rate of 15% where applicable.

Delivery Fees:Delivery charges are calculated transparently during the checkout process based on your delivery address and total order weight/volume before final payment authorization.

Pricing Errors:We reserve the right to correct pricing errors caused by technical glitches or system inaccuracies before order dispatch. If a price error occurs, we will notify you and give you the option to cancel or proceed at the corrected price.

5. Order Placement & Contract Formation

Placing an item in your shopping cart does not constitute an order or reserve stock. An order is formally placed when you complete the checkout process and authorize payment. A binding contract of sale is formed only when Pet Food City issues an explicit order confirmation email and dispatches the goods to our courier partners.

6. Payment Methods & PCI-DSS Security

We accept secure online payments via accredited South African payment gateways (e.g., PayFast, Ozow Instant EFT, Yoco, Peach Payments, or direct bank transfer/EFT). All transaction data is encrypted using 256-bit SSL technology. Pet Food City does not store credit card or banking credentials on its servers.

7. Shipping, Delivery & Inspection

Goods are delivered nationwide across South Africa using accredited courier partners. Delivery timelines and terms include:

Fulfillment Timelines:Orders are processed within 24–48 business hours, with courier transit taking 2–5 business days depending on destination.

Risk Transfer:Risk of loss or damage transfers to the customer upon delivery to the physical address provided at checkout.

Inspection Obligation:Customers must inspect outer packaging upon receipt and report damaged or missing items within 48 hours of delivery.

8. Consumer Cancellation Rights (ECTA 7-Day Cooling-Off Period)

Under Section 44 of ECTA, you have the legal right to cancel any transaction for non-perishable goods without reason or penalty within 7 days of receiving the item. The item must be returned unopened, in original sealed packaging, at the customer’s return shipping expense.

9. Consumer Rights & Warranties (CPA Compliance)

In accordance with the South African Consumer Protection Act 68 of 2008 (CPA), all products sold carry a standard 6-month implied warranty against manufacturing defects or unsafe quality. Defective goods will be repaired, replaced, or refunded in full upon inspection.

10. Limitation of Liability & Website Uptime

Pet Food City makes every effort to maintain website availability and accurate product listings. However, we are not liable for indirect damages, loss of business, or site interruptions resulting from technical maintenance, power outages, or courier delays beyond our control.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any legal disputes arising from website use or purchases will fall under the jurisdiction of the Magistrate’s Court of South Africa.